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Psychological Coping for Frontline Staff

Discussion topics include:

  • COVID-19 and impact on our mental health - especially as shelter workers (the normalizing part and knowing what to expect re: stigma during pandemics, why this situation causes so much anxiety due to uncertainty & lack of power/control, challenges unique to helping professions like being away from your own family/not being able to care for them, worrying about your own health, frustrations with others not following hygiene or social distancing protocols).

  • Tips for front line workers on how to cope (e.g. understanding uncertainty, what is/isn't in your control, perceived vs actual risk, radical acceptance where possible, focusing on values, etc).

  • Tips for managers on supporting staff (e.g. communication, increasing their sense of control, space for debriefing/processing events, understanding people cope differently, etc) -Tips specific for people who already have anxiety/trauma/other mental health challenges